Owned and Organized by

Opening Keynote Speaker
Terick Chiu
Vice President Executive Partner, Greater China Team Leader

As the Vice President, Greater China Team Leader for the Gartner Executive Programs, Terick leads a team of Executive Partners across Greater China (China, Hong Kong and Taiwan), assisting C Level executives in many commercial and public organisations in a wide range of strategic information technology decision matters. In addition to the regional leadership responsibilities, Terick also personally provides strategic advisory to many C level executives relating to topics like digital transformation, digital strategy, business transformation, IT strategy formation, positioning of IT organisation, technology selection to IT organisation transformation.

Prior to joining Gartner, Terick was the Asia Pacific Regional IT Director for MindShare and GroupM, the largest and leading advertising media group in Asia Pacific supporting 25 offices and 3000 users. Key achievements included leading the transformation of the IT operation to support rapid business growth and established best practice IT operation processes across the whole Asia Pacific region.

Previously, Terick also took on regional management roles in a number of companies including MRO Software in Asia and IBM Global Services in Australia providing IT advisory and services to many leading organizations in Asia Pacific.

Terick has a degree in Computer Science from University of Sydney and a post graduate degree with Australia Graduate School of Management.

Panel Chairs
Alex Trott
Financial Services Partner (Hong Kong)

Jeremy Pizzala
Partner, Financial Services Risk Advisory, Cyber Security
Ernst & Young

Jeremy Pizzala is currently the lead Partner for EY's Financial Services Cyber Risk practice in Asia Pacific. Over the past 20 years, Jeremy has worked with clients in multiple industries, in particular Financial Services, Communications and Government, with a deep understanding and experience across consulting, systems integration and business transformation.

In the past 14 years Jeremy has focused on Information Security and Technology Risk Management - ensuring that clients have appropriate actionable strategies in place to protect their organizational assets from both internal and external risk, while ensuring compliance with regulations and industry standards. In doing this, Jeremy has established consulting led organizations across the Asia Pacific region, developed market offerings and led and motivated teams to ensure clients achieve tangible and sustainable business outcomes from their technology investments.

In addition to his client serving work, Jeremy has also held various roles in the banking industry, focusing on: the transformation of payment channels within the business markets segment to reduce processing costs and increase customer experience and satisfaction; development and launch of the first mobile payment platform into the home market; and implementation of stored value payment schemes in the consumer segment.

Jeremy is also a certified Quality Assurance Director, providing coaching to client delivery teams engaged in complex transformation projects.

Dr. Toa Charm
Co-Chairperson (FinTech SIG), Chairperson (Big Data SIG) & VP(Innovation and Technology Application)
Hong Kong Computer Society

Dr. Charm is an experienced and reputable business leader and information technology professional in Asia Pacific. He has more than 25 years of management experience from leading multinational and Chinese companies in Asia. Dr. Charm was Associate Partner of IBM GBS Greater China, Regional Head of BI Competence Centre for HSBC Asia Pacific, General Manager of Oracle (BI Division) and Hyperion Greater China, and General Manager of Kingdee Asia Pacific, and Executive of Jardine Pacific.

Dr. Charm specializes in big data, fintech, strategy, customer experience, innovation, business transformation and internationalization for emerging enterprises. His vision is to leverage on innovative strategies and technologies to transform traditional enterprises for their sustainable growth, revolutionize Asian cities to become data-driven Smart City, and nurture startups to transform innovation into profitable business by providing them consultancy and training services. Dr. Charm currently acts as strategy advisor for a number of companies and his executive students in traditional industries and fast-growing big data and fintech companies in Greater China and Asia.

Dr. Charm has built a solid and wide network in business, ICT, public and academia areas in Asia as well as the world. Apart from his leadership roles in Hong Kong Computer Society (HKCS), he acts as advisor for a number of business and IT organizations, such as, Entrepreneurship Center - Hong Kong Cyberport, Incubation Center - Hong Kong Science and Technology Parks, Big Data Initiative - Malaysia’s Multimedia Development Corporation (MDeC), Tung Wah Hospital, Hang Seng Management College, etc. Dr. Charm has been assessment judges for a number of IT and business competitions. He regularly contributes articles to widely-read publications in Asia, and often chairs, speaks and moderates international and local IT and business conferences in Asia Pacific. Dr. Charm is also helping EMBA Program of Chinese University of Hong Kong where he interviews senior business leaders from China and write case studies on his findings. He is authoring a few books on strategy, big data and fintech, and will be published in 2016.

Dr. Charm possesses Doctor of Business Administration, MBA and B.Sc. degree. He completed senior executive programs from Harvard, MIT, UC-Berkeley and CEIBS. Dr. Charm is a TDWI Certified BI Professional and completed a Big Data Certification Program of MIT. He is also appointed as adjunct associate professor/lecturer for leading universities including University of Hong Kong and Tsinghua University in Beijing, and soon adjunct associate professor of Chinese University of Hong Kong and Certified Drucker Educator.

Keynote Speaker & Executive Panelist
David Jacques
Customer Experience Thought Leader;
Former SVP, Service Quality Reengineering Head, DBS Bank;
Founder, Customer Input Ltd

Pioneer in customer experience management, David has two decades of professional experience in customer research, strategy and experience design. He has consulted for MNCs in multiples industries from financial services to airlines helping them deliver differentiated seamless multichannel customer experiences.

For the past 15 years, David has been strong advocate of a holistic approach to customer experience management. His framework brings together cohesively every aspect from voice of the customer programs and analytics to service design and employee engagement in customer centricity.

He has lead on numerous operational improvement and broader strategic initiatives from the design of ATM machines, new digital channels and service processes to analytics models correlating customer satisfaction and financial performance. He recently held a senior contract position for DBS Bank in Hong Kong leading service transformation initiatives.

Executive Panelists
Alyssa Tam
Director and Head of Acceleration Innovation

Originally from Vietnam, Alyssa is the Director and Head of Innovation Acceleration of AIA EDGE, Group Innovation unit in AIA.

With nearly 20 years of global experience, Alyssa has extensive network in Consulting, Banking, and Insurance industry in the region. Her experience spans across multiple disciplines in Analytics, Marketing and Strategy. Prior to her role in AIA EDGE, Alyssa ran Regional CRM for AIG and was the Executive Director of Global Sales Technology at Goldman Sachs Asia. Her career highlights include running the IPO Marketing and Communications Workstream of the AIA IPO, the world’s largest IPO in 2010.

In recent years, Alyssa ventured into the Strategy and Innovation space where she believes will bring the most disruption to the Healthcare and Insurance industry. She set up the AIA Accelerator, Asia’s first digital health corporate accelerator with a goal to accelerate AIA’s innovation agenda. Alyssa is also the Founder and Executive Director of the AIA Emerging Entrepreneur Challenge, a youth innovation program which children age between 8-12 pitch business ideas to change the world and win prizes.

Alyssa is a speaker at international forum with the most recent keynote address at Clickz Live Hong Kong 2015. She also judged at numerous start-ups pitch competitions such as the HKUST Designathon, StartmeupHK Fintech Pitch 2015, nd Citi Mobile Challenge.

Fluent in English, Mandarin Chinese, Cantonese Chinese, and Vietnamese, Alyssa holds a B.S. in Applied Mathematics and M.S. in Statistics from Georgia Institute of Technology and is currently the candidate of the Strategy and Innovation Diploma at Oxford University Said Business School.

In her free time, Alyssa enjoys reading and investing.

Beril Shen
Head of Digital & Channel Management & Head of Transaction Banking & Home Loan

Beril Shen has about 15-year experience in retail banking business management covering credit card, deposit, mortgage, channels, segment and business planning. She is currently leading Transaction Banking, Mortgage and Non-branch Channels business (Digital, ATM and Contact Centre) of Retail Banking, ANZ Hong Kong. Beril holds a Master’s Degree in Economics from Shanghai Jiao Tong University.

Edouard Zuber
Chief Digital Officer
AXA Hong Kong

Edouard Zuber is the Chief Digital Officer of AXA Hong Kong. Edouard joined AXA Group in 2007 and has since worked at AXA Gulf in Dubai, GIE Group IS in Paris and AXA Life Japan in Tokyo. Prior to joining AXA, Edouard has worked in the area of IT engineering in Atos Origins and researcher in bio computing at the French Nuclear Authority (CEA).

Edouard holds a Master Degree in Environmental Science from Imperial College, University of London, and a Post Graduate degree from EPITA in IT engineering, in Paris.

Micky Lo
Chief Information Risk Officer APAC, Information Risk Management
BNY Mellon

Over 20 years of IT experience in Financial Service Industry that spans across a diversified IT management disciplines including regional and location management, IT and security architecture, distributed computing engineering, technology infrastructure operation, outsourcing/in-sourcing management, IT risk management and technology audit.

Specialties: Information and resilience risk management skills, technical architecture, IT service delivery, Data Center Operation Management, IT products engineering, people management, IT regulation, six sigma project management, negotiation and influence skills, IT process re-engineering.

Arthur Wong
General Manager, Head of IT
China Construction Bank Asia

Arthur Wong is Head of IT at China Construction Bank (CCB) Asia and has over 25 years of experience in the field of information technology with major banks and financial institutions in the Asia Pacific region. Arthur joined China Construction Bank (Hong Kong) as Head of IT in 1996 and left the bank in 2008 for Fubon Bank (HK), Sun Hung Kai Financial and then KKR Asia, where he was also Head of IT. Subsequently, he rejoined CCB Asia in early 2014. Arthur is also co-founder of popular Hong Kong web site HKGolden.com.

Dirk Engeler
General Manager Cyber Security Services, APAC
Commonwealth Bank Group

Ralph Chan
Vice President, Strategic Planning & Transformation, Technology & Operations
DBS Bank (Hong Kong)

Passionate in technology, Ralph is responsible for developing digital strategies, change management and bringing innovation to the bank. In this capacity, he defines, executes and monitors strategic initiatives and projects for Hong Kong and China. He also supports DBS HK to introduce the 1st DBS Accelerator Program in 2015.

Prior to joining DBS, he was a Consultant focusing on IT advisory, operation modeling and process re-engineering.

Graduated from the Chinese University of Hong Kong, Ralph is also a Financial Risk Manager (FRM) holder and Certified Public Accountant (CPA).

Vincent Leung
Director, Group IT Security
FWD Group Management Holdings

Steven Myers
Executive Director, Head of CIB Technology Risk management and Control, Asia,
JPMorgan Chase

Steven Myers is the Head of Technology Risk and Controls of J.P Morgan’s Corporate & Investment Bank in Asia.

Prior to joining JP Morgan Chase in 2013, Steven was an Executive Director at UBS in London, holding a number of roles in IT Operational Risk. Prior to that he was an Executive Director in Technology Audit at Goldman Sachs, and before that, held a number of Information Security roles within technology and consulting organisations in the UK.

Steven holds a BA from Leeds University and an MSc in Information Systems from Brighton University.

Helen Attenborough
Chief Information & Operational Transformation Officer, Asia Pacific
QBE Insurance

Helen Attenborough was appointed Chief Information Officer, Asia Pacific, in May 2015. She is responsible for QBE’s IT, digital and project delivery and application management services within Asia Pacific. Her team provides leading-edge technology solutions and capability to support the operations and strategic growth of QBE’s 16 markets within the region.

Helen has more than 10 years of experience in insurance and financial services consulting, with an exceptional track record in delivering strategic, technology and operational transformation change in complex regional and global environments.

Prior to joining QBE, Helen worked for Accenture in Europe and Australia where she delivered on a range of strategic, eCommerce, system integration, and data migration programmes for both insurance and banking clients.

Shebani Baweja
Head Complaints Management, Retail Banking
Standard Chartered Bank

Shebani has been in the consumer banking space for over 10 years, helping organizations develop contemporary products, drive innovations in digital banking and strengthen customer service. She has enjoyed working with international teams across the many markets where she has lived including India, Dubai, Singapore and Hong Kong.

Shebani is passionate about creating memorable experiences, both in personal and professional life. To her, “how things are done” and “how people feel” are as important as the outcomes they generate. With her passion and diverse experience, she is constantly looking at ways of transforming client experience by harnessing the power of people, the internet and social media.

She is part of Standard Chartered’s Global Retail Banking Client Experience team and currently heads complaint management.

Shebani lives in Hong Kong with her husband and daughter.

Jonathan Hsu
Director, Head of SHK Direct & Digital Business
Sun Hung Kai Financial

Jonathan Hsu is the business head of SHK Online (Securities) Limited, which operates under the SHK Direct brand, and has management responsibility over sales & marketing, digital channels & solutions, client servicing & relationship management, and brokerage dealing operations. Additionally, he actively seeks to accelerate innovation and deepen FinTech engagement as functional head of digital for the group.

Prior to joining Sun Hung Kai Financial, Jonathan was Head of Digital Banking for Citibank Hong Kong, overseeing product development across digital touch points, digital acquisition & usage, digital analytics, and remote channels & content management. He has over 10 years of management experience with Citi across the diverse fields of marketing, customer segment & portfolio management, private banking, and business planning & strategy.

Jonathan is also active in a number of professional bodies, being a member of the Hong Kong Securities & Investment Institute (MHKSI), a demand class member of the Hong Kong Internet Registration Corporation, a member of the Hong Kong Institute of Marketing (MHKIM), and a member of the Hong Kong Association of Interactive Marketing.

Jonathan was a Shelby M.C. Davis Scholar and holds a Bachelor of Arts in Mathematics from Princeton University, USA.

Nicholas Lee
Head of Emerging Products and Innovation
Visa HK and Macau

Nicholas Lee, Head of Emerging Products & Innovation for Hong Kong and Macau, is responsible for managing contactless, mobile and eCommerce solutions for Visa in these two markets.

In addition, Nick is also responsible for working with key partners and technology solutions providers to help develop and test next generation of commerce enabling solutions including mobile commerce, information services & loyalty program management.

Nick has over 14 years of experience in the payments industry and prior to Visa, he was responsible for strategy and new business development for American Express in US and Samsung Card in Korea. Nick holds a Bachelor Degree in Economics from University of Rochester and MBA from Cornell University.

Technology Leaders
Rich Bolstridge
Chief Strategist, Financial Services

Rich Bolstridge is the Chief Strategist, Financial Services at Akamai Technologies. In this role, Mr. Bolstridge is responsible for driving requirements and innovation, enabling Akamai to deliver solutions to the financial services industry. He is the primary interface with the financial services community, and evangelizes on behalf of the company with key influencers and industry analysts.

Mr. Bolstridge specializes in both the user experience demands, and the cyber security risks and threat landscape in the financial services sector. He travels frequently, meeting with hundreds of customers around the world each year, learning first hand about the challenges in the industry and sharing his perspective.

Prior to joining Akamai, Mr. Bolstridge was the Director of Architecture at Fidelity Investments, where he led the Competitive Technology Analysis group. Mr. Bolstridge was also the Founder and President of Ovation Software Testing, and for over 20 years has focused on technology solutions for the financial services industry.

CF Chui
Solutions Architect
Arbor Networks

With more than 20 years of experience in the networking industry, CF is a veteran in designing, implementing, and supporting highly available network systems and solutions. In this current role with Arbor Networks, apart from actively involved in the global research projects, CF works closely with customers in the Asia Pacific region to develop and optimize approaches for their network security solution to ensure optimal deployment and best customer satisfaction.

Prior to joining Arbor Networks, CF had held different regional positions in pre- and post-sales roles for various large core routing and switching vendors. His expertise lies mainly in the areas of Internet routing technology, network threat detection and network visibility solutions.

CF is based in Hong Kong and holds a Bachelor's degree in Electronic Engineering from Poly University in Hong Kong.

Justin Hammond
Director of System Engineering - Cloud, Asia
Blue Coat, Elastica

As Director of Systems Engineering - Cloud, Justin is responsible for helping customers adopt BlueCoat and Elastica’s Cloud Security Solutions in the Asia Market. His primary responsibilities is to assist customers with selecting and enabling technologies such as Cloud Data Protection, Cloud Data Loss Protection and Cloud Proxy Solutions that BlueCoat offers.

Prior to joining Elastica, Justin was leading the Security Consulting Business for Symantec South East Asia, Leading a team of Security Consultants performing Business Advisory Services, through to Security Consulting, and implementation. He grew the business over 280% in the 5 years he served there.

With close to 20 years in IT Security domain, Justin has held roles such as IT Security Manager for a Large Regional Bank, ICT and Security Manager for a Singapore Based System Integrator as well as Principle Consultant Roles for Large Security Vendors.

Bryce Boland
CTO, Asia Pacific

Bryce has worked as an information security professional for over 16 years. Prior to joining FireEye, he was the Security CTO for UBS, responsible for groupwide security strategy, architecture, and driving security requirements into all technology development. He also built and ran UBS's application security programme, the security testing/penetration testing programme, and the security consulting team. In previous roles at UBS he was responsible for IT Risk Management in the APAC region, the architec of the Security Operations Centre, and the architecture of the entitlements management systems.

Previously, Bryce worked for ABN AMRO as a technology risk management consultant, where he built vulnerability management solutions, conducted penetration tests, and consulted on security for major infrastructure and application programmes. He was also a member of the ABN AMRO GCIRT and Enterprise Network Steering Committee. He has a Master's degree in Computer Science with a thesis in Cryptographic protocols.

Bryce has lived and worked in New Zealand, Australia, UK, Switzerland, and now Singapore. His passion for hacking technology began at the age of 6 soldering memory into his ZX-81 on the kitchen sink.

Joseph Green
Vice President, Systems Engineering, APAC
Palo Alto Networks

Joe Green is the Vice President of Systems Engineering for Asia Pacific at Palo Alto Networks. Based in Hong Kong, he leads the pre-sales Systems Engineering team across Asia Pacific, with a strong focus on growing the business in this region.

Joe recently joined Palo Alto Networks after 11 years at Juniper Networks. He was Vice President of Systems Engineers at Juniper Networks for Asia Pacific. His responsibilities spanned all Pre-Sales Engineers, Demo and POC labs and Centers of Excellence. Prior to Juniper, he worked for NetScreen Technologies, Check Point Software, Trident Data Systems and Sumitomo. His career has been divided between North America and Asia Pacific.

Manfred Hung
ASOC Specialist, APJ
RSA, The Security Division of EMC

Over 10 years experience in IT security and has worked various roles in presales and post-sales support. Prior to joining RSA, Hung has been working in Symantec and Cisco where he was involved in presales and customer/partner training on different security products.

His current focus are on architecture design and implementation of critical security solutions for large enterprise in Greater China.

He was a frequent speaker in Hong Kong on information security topics. Key interests are Firewall/IDS/IPS technologies, DLP, honeypots, vulnerability assessment and penetration test, security information management solutions. He holds RSA CSE, CEH, CHFI.

Rob Hinson
Business Development Manager
VMware AirWatch

Rob Hinson works in business development at AirWatch by VMware, the leading Enterprise Mobility Management (EMM) provider. In this role, Hinson manages the North Asia markets, focusing on providing clients in Hong Kong, China, Taiwan, Japan, and Korea with enterprise mobility management solutions to optimize their mobility strategy. He has experience across all verticals, having worked with premier clients in industries including aviation, hospitality, utilities, retail, education and government.

Prior to joining AirWatch, Hinson worked as a financial analyst for the German company Hansgrohe, where he headed projects to lower production costs and increase margins, performed inventory spot checks, created annual budgets, analyzed sales numbers, and ensured accurate reporting of company profits and costs.

Hinson graduated from the University of Georgia with bachelor’s degrees in international business and German.

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