Owned and Organized by


Click on the below topics for session details.
08:45 - 09:30 Registration
09:30 - 10:00 Opening Keynote: The Rise of the Connected Consumers "Innovate or Die"
Anson Bailey
Partner, KPMG
10:00 - 10:45

Industry Insights Panel One: The Future of Retail will be defined by Technology

Over the next several years, some very big forces will hit the retail industry, from new payment types to variable store footprints. Data analytics tools like predictive modelling, and 'always on' digital technology will make it possible for consumers to interact with retailers in new ways. Marketers' ability to adapt to these forces will affect customer perceptions of their brands for years to come.

During the panel discussion, the panel chair and panelists will illustrate the opportunities, challenges and change that retail technology will face in the near future.

Panel Chair:
Anson Bailey, Partner, KPMG

Executive Panelists:
Walter Leung, Managing Director, Consumer Choices, GfK Retail and Technology Hong Kong Ltd.
Anna Gamvros, Partner, Norton Rose Fulbright Hong Kong
Ravi Lulla, Head of IT, Asia, s.Oliver Asia

10:45 - 11:15 Keynote 1: A Culture of Innovation - Experiment Often & Fail without Risk
Dean Samuels
Solutions Architecture Manager - Hong Kong and Taiwan, Amazon Web Services
11:15 - 11:40 Morning Networking Coffee Break
11:40 - 12:10 Keynote 2: The Digital Transformation Puzzle for Luxury Brands
David François
Managing Director, Monimedia
12:10 - 13:00

Industry Insights Panel Two: Reinventing Retail in the Age of Disruption

Today's customers, competitors and technologies are different from the past, making the old ways of doing business obsolete. We do not know exactly what the future will look like, but we know we can't stand pat and instead need to invest in meeting today's customers' expectations while simultaneously building a foundation for tomorrow.

During the panel discussion, the moderator and panelists will share with us their opinions/insights on these key business opportunities and challenges on the big changes occurring in retail that are reshaping the old rules for customer-centric merchandising, flexible fulfillment, loyalty, CRM, social media selling, personalization, omnichannel marketing and promotions, and the proliferation of new competitive concepts.

Panel Chair:
David Jacques, Customer Experience Thought Leader; Founder, Customer Input Ltd

Executive Panelists:
Irene Wat, Senior Manager, Digital and Ecommerce, Fossil Group
CK Chan, Head of Sales and Operations, Groupon Hong Kong
Yang Gao, Director of Search Marketing, Hotels.com Asia Pacific
John McLennan, CEO, Indigo Living Limited
Ravel Lai, Head of Digital Marketing, Pizza Hut
Widhadh Waheed, Director of eBusiness, Shangri-La International Hotel

13:00 - 14:30 Networking Luncheon Roundtables (By Invitation Only)
Topic: 3 Principles for Retailers to Tackle Cyber Attack

James Fan
General Manager of Sales, CITIC Telecom CPC
* Agenda is yet to be finalized and is subject to change.
© 2016 Market Intelligence Group Limited All rights reserved