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Click on the below topics for session details. |
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08:45 - 09:30 |
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Registration |
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09:30 - 10:00 |
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Opening Keynote: The Rise of the Connected Consumers "Innovate or Die"
Anson Bailey
Partner, KPMG
A shift from purchasing on PCs and Tablets to smartphones is another trend highlighted by our survey participants. There is also increased demand for better overall customer experience and service when purchasing online, this includes personalized customer care and after-sales service. The future development of e-commerce in China is linked to technology developments and the take-up by consumers, including the way they research and purchase products online.
In this session, the speaker will share with us the speed of change in China's e-commerce market, the drivers for this and opportunities for global and local retailers.
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10:00 - 10:45 |
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Industry Insights Panel One: The Future of Retail will be defined by Technology
Over the next several years, some very big forces will hit the retail industry, from new payment types to variable store footprints. Data analytics tools like predictive modelling, and 'always on' digital technology will make it possible for consumers to interact with retailers in new ways. Marketers' ability to adapt to these forces will affect customer perceptions of their brands for years to come.
During the panel discussion, the panel chair and panelists will illustrate the opportunities, challenges and change that retail technology will face in the near future.
Panel Chair:
Anson Bailey, Partner, KPMG
Executive Panelists:
Walter Leung, Managing Director, Consumer Choices, GfK Retail and Technology Hong Kong Ltd.
Anna Gamvros, Partner, Norton Rose Fulbright Hong Kong
Ravi Lulla, Head of IT, Asia, s.Oliver Asia
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10:45 - 11:15 |
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Keynote 1: A Culture of Innovation - Experiment Often & Fail without Risk
Dean Samuels
Solutions Architecture Manager - Hong Kong and Taiwan, Amazon Web Services
"Want to increase innovation? Lower the cost of failure! (Joi Ito, Director MIT Media Lab)". Today organisations are under pressure to innovate faster than ever, drive down costs, and deliver increased value to their business through more responsive and flexible IT. We are going through a shift in technology that is unlike any other in our lifetime, and it's happening at a startling pace: Cloud Computing is radically changing the way how companies do and see IT. Cloud has become the new normal and with it, companies of all industries and sizes have adopted lean and agile principles to reduce un-necessary waste. Organisations that are shifting to a data-driven, insight-powered culture will be in the best position to defend, differentiate and disrupt in their respective industries, potentially expanding their business with new products and revenue sources. Learn how companies speed up their service delivery by adopting cloud services in a lean fashion.
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11:15 - 11:40 |
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Morning Networking Coffee Break |
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11:40 - 12:10 |
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Keynote 2: The Digital Transformation Puzzle for Luxury Brands
David François
Managing Director, Monimedia
Digital Transformation and digital technologies have impacted and disrupted a number of industries included retail. Although the impact of digital is not new, organizations are entering a new digital economy where they need to develop a real "Digital Advantage" as part of their business strategy, to strengthen their competitive advantage and to stay relevant in this ever-changing competitive landscape. The retail industry is going through a massive change that is driven by consumer behavior shift, and that is pushing brands to change the way they operate and deliver customer experience. Traditionally, retailers have relied on a strong brands recognition and strategic retail locations, but new players in the industry are changing the rules on how consumers are engaging with brands across multi-channels. Digital technologies have already significantly impacted the whole retail value chain, from a consumer behavior, business operation and distribution channel perspective. Retailers and brands need to catch up with the rest of the crowd to stay relevant in this highly connected and mobile consumer landscape. What is Digital Transformation and what it actually means for retailers? What are the benefits and what are the key drivers of digital transformation?
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12:10 - 13:00 |
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Industry Insights Panel Two: Reinventing Retail in the Age of Disruption
Today's customers, competitors and technologies are different from the past, making the old ways of doing business obsolete. We do not know exactly what the future will look like, but we know we can't stand pat and instead need to invest in meeting today's customers' expectations while simultaneously building a foundation for tomorrow.
During the panel discussion, the moderator and panelists will share with us their opinions/insights on these key business opportunities and challenges on the big changes occurring in retail that are reshaping the old rules for customer-centric merchandising, flexible fulfillment, loyalty, CRM, social media selling, personalization, omnichannel marketing and promotions, and the proliferation of new competitive concepts.
Panel Chair:
David Jacques, Customer Experience Thought Leader; Founder, Customer Input Ltd
Executive Panelists:
Irene Wat, Senior Manager, Digital and Ecommerce, Fossil Group
CK Chan, Head of Sales and Operations, Groupon Hong Kong
Yang Gao, Director of Search Marketing, Hotels.com Asia Pacific
John McLennan, CEO, Indigo Living Limited
Ravel Lai, Head of Digital Marketing, Pizza Hut
Widhadh Waheed, Director of eBusiness, Shangri-La International Hotel
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13:00 - 14:30 |
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Networking Luncheon Roundtables (By Invitation Only)
Topic: 3 Principles for Retailers to Tackle Cyber Attack
James Fan
General Manager of Sales, CITIC Telecom CPC
Retail industry is always the prime target of cyber attack. A 2016 global security report, investigating 17 countries, shows that retail industry is the largest single share of receiving cyber attacks in the past two years. In Hong Kong, one of the common cyber crimes is Ransomware. From this February to April, over 40 cases of Ransomware attacks have been reported.
In this session, the speaker will share 3 Principles in which retailers can proactively protect themselves from cyber crime, and prevent their financial and reputation loss.
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| * Agenda is yet to be finalized and is subject to change. |
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