Owned and Organized by

Keynote Speaker & Panel Chair
Anson Bailey

Anson has spent the last twenty years working in both industry and professional services covering strategic consulting across a number of countries in the Asia Pacific region including Australia, China, Hong Kong, Malaysia, Singapore and Thailand across a number of different sectors.

Anson joined KPMG in Hong Kong in 1999 and is currently a Partner based in the Hong Kong office heading up business development across the KPMG China Practice. He is part of the Regional Consumer Markets Practice Leadership team as well as being a member of the Global Technology Innovation Centre and the High Growth Tech & Innovation Group based in Hong Kong.

He has undertaken strategic consulting roles and market assessments for multinational corporations in the region with experience in a wide range of sectors including retail, food and beverage, FMCG, chemicals, product sourcing, telecoms, media, consumer electronics, software, IT outsourcing and other technology sectors. He is responsible for a number of revenue programs focused on the key account program including global and national accounts in the Consumer Markets and Technology sectors.

Anson has been active in driving a number of thought leadership and executive briefings for senior executives covering  the consumer markets arena with recent reports released including Global Mobile Payments, Luxury experiences in China, Consumer Currents, Global Reach of China Luxury, Product Sourcing in Asia Pacific , The Consumer Executive Top of Mind Survey and MNCs in China.

In addition, Anson is currently involved in driving a number of strategic initiatives including  a series of thought leadership and executive briefings for senior executives covering  the technology and ecommerce arena with recent reports released including Global Mobile Payments, Consumers & Convergence, Mobilizing Innovation: The Changing Landscape of Disruptive Technologies, The Rise of the Digital Multi-tasker, Innovation in China, China's Connected Consumers and The Changing Face of Commerce series.

Today, he not only mentors the next generation of go-to-market professionals at KPMG but continues to works with a growing number of C-level executives as a trusted advisor in providing the best in client service whilst acting as the Lead Partner for a number of strategic accounts in the consumer and technology arena across the Asia Pacific region.

Panel Chair
David Jacques
Customer Experience Thought Leader;
Founder, Customer Input Ltd

Pioneer in customer experience management, David has two decades of professional experience in customer research, strategy and experience design. He has consulted for MNCs in multiples industries from financial services to airlines helping them deliver differentiated seamless multichannel customer experiences.

For the past 15 years, David has been strong advocate of a holistic approach to customer experience management. His framework brings together cohesively every aspect from voice of the customer programs and analytics to service design and employee engagement in customer centricity.

He has lead on numerous operational improvement and broader strategic initiatives from the design of ATM machines, new digital channels and service processes to analytics models correlating customer satisfaction and financial performance. He recently held a senior contract position for DBS Bank in Hong Kong leading service transformation initiatives.

Keynote Speaker
David François
Managing Director

David is the Founder and Managing Director of monimedia and has worked in Asia since 1999. Monimedia is an award-winning digital brand experience agency, providing management consultancy and digital services for brands and retailers in Asia, since 2004.

David focuses on helping brands to design outstanding digital customer experience both online and offline and he has been involved with a number of international brands in the Asia-Pacific region for over two decades. David brings a strong technology and consulting background and in-depth understanding of the consumer and retail market in the region. His expertise covers digital transformation, business strategy, digital customer experience, e-commerce and omnichannel strategy.

Executive Panelists
Irene Wat
Senior Manager, Digital and Ecommerce
Fossil Group

Walter Leung
Managing Director, Consumer Choices
GfK Retail and Technology Hong Kong Ltd.

CK Chan
Head of Sales and Operations
Groupon Hong Kong

Currently the Head of Groupon Goods, HK at the US listed daily deal site Groupon (NASDAQ: GPRN), responsible for the P&L of the Goods stream, and the buying and sourcing strategy.

+ With P&L accountability for B2C online retailing platform
+ With experience in the global supply chain management primarily in sourcing, distribution and retail
+ Specialized in non durable consumer goods including, apparel, hardgoods and FMCG
+ In depth supply chain management experience in global sourcing, distribution channel management, manufacturing control, retail operation, and online B2B platform development

International exposure includes having worked in Hong Kong, China, USA, India, and Indonesia.

Yang Gao
Director of Search Marketing
Hotels.com Asia Pacific

Yang Gao is currently the Director of Search Marketing at Hotels.com Asia Pacific, an Expedia Inc. company. Based in Hong Kong, he is responsible for driving regional business growth via search marketing activities across all APAC markets and key search engines, including Google, Bing, Yahoo Japan, Naver, and Baidu.

Prior to joining Hotels.com, Yang held product and marketing roles at Samsung as well as two startup companies in the San Francisco Bay Area, both with successful exits. Yang began his career in enterprise software, as a senior developer for The Oracle Corporation.

Yang holds an MBA from INSEAD and engineering degrees from Massachusetts Institute of Technology.

John McLennan
Indigo Living Limited

John's vision is to fill homes across Asia with beautiful furniture and accessories, to turn spaces into homes that people truly love to live in. In his role, he is responsible for business development, project sales and partnerships, as well as managing brand direction, design and trends. John has over 24 years of project management and design experience in Asia where he began his career in 1988, initially working in Taiwan with a children's furniture company designing furniture and packaging. He then ran his own interior design company in Hong Kong before becoming involved in the retail/rental/project design business in 1999, and later joining Banyan Tree in 2002. He ran the company from 2004 onwards and re-banded it as Indigo before buying the company in 2005.

The past few years have seen great growth from Indigo living, with successful retail launches in Dubai and China and growth in F&B, hospitality and large scale design and fit out projects across Australia, China, Hong Kong, Dubai, Macau, Singapore and more.

John's vision for Indigo Living's brand essence is a lifestyle mantra to live beautifully, dream passionately and love completely. The philosophy revolves around creating inspirational, beautiful interiors that surprise and delight the customers.

His key design influences are travel and other interior design visionaries with his initial foray in architecture during university evolving into a passion for interiors. His arrival to Asia in 1987 helped to shape his world-sensitive design aesthetic. John is responsible for the overall creative direction for Indigo and continues to approve all products and design concepts.

Besides his passion for his role at Indigo, John is a passionate skier who loves cooking for friends and family, outrigger paddling, reading design books and travelling in Asia and the Middle East. John is married and a father of two children aged 12 and 15.

John's creative talent has come a long way since receiving his BA in Urban Geography & City Planning from the University of British Columbia, and a Masters in Asian Studies from Capilano College (Canada). He also studied interior design from the Rhodec School of Design.

Anna Gamvros
Norton Rose Fulbright Hong Kong

Anna Gamvros is a technology and innovation partner based in Hong Kong. Anna is co-author to Internet Law in Hong Kong published by Sweet & Maxwell and is recognised in the Legal 500 and Chambers Asia as a leading individual for her expertise in the area of technology and data protection, in particular for her "extensive IT transactional work" and experience across a number of industries, notably with retail and luxury brands.Anna's practice focuses primarily on technology and communications related issues. She advises clients on licensing and technology agreements, outsourcing, privacy and data protection, and telecommunications and Internet regulatory issues. She has assisted clients with Hong Kong and China based projects and well as having a wealth of experience in multi-jurisdictional projects, particularly in implementing e-commerce and data management projects in Asia.

Anna is the Chair of the International Association of Privacy Professionals (IAPP) KnowledgeNet Chapter in Hong Kong and sits on the Hong Kong Government Working Group on the Provision and Use of Cloud Services. She is admitted as a solicitor in Queensland, Australia and Hong Kong.

Ravel Lai
Head of Digital Marketing
Pizza Hut

Ravel Lai is an IT veteran with over 24 years' experience in the retail industry including Fashion, FMCG, Food & Beverage and shopping mall. He rejoined Jardine Restaurant Group HK for 2 years as Group IT Director managing the IT teams for both Pizza Hut and KFC in HK, Macau, Vietnam and Myanmar.

Ravel is also the Digital Marketing Head of Pizza Hut HK and the Social CRM Lead of Pizza Hut and KFC HK. He is driving the digital and CRM strategy to engage with customers in different digital channels such as website, social media and mobile app.

Ravel is not only an IT professional but also holds a MBA major in Marketing. Out of his work, he is a die-hard Liverpool football fan and the driver of his 9 years old daughter.

Widhadh Waheed
Director of eBusiness
Shangri-La International Hotel

Widhadh is the Director of e-Business, Globally at Shangri-La, driving online bookings and awareness for the brand. Prior to joining Shangri-La, she co-founded and sold multiple digital media companies, most recently a question and answer based social network that reached more than seventy million people worldwide since inception. Prior to that, her advertising agency, where she served as CEO helped Fortune 500 companies and fuelled more than 1.5 billion dollars in acquisition value. When not implementing novel social strategies, she enjoys writing, raising her two kids, and Latin dancing.

Ravi Lulla
Head of IT, Asia
s.Oliver Asia

Technology Leaders
Dean Samuels
Solutions Architecture Manager - Hong Kong and Taiwan
Amazon Web Services

Dean comes from an IT infrastructure background and has extensive experience in infrastructure virtualisation and automation. Dean has been with Amazon Web Services for the last three years and has had the opportunity to work with businesses of all sizes and industries, primarily across Australia and New Zealand, but also across the wider APAC region. Dean is committed to helping customers design, implement and optimise their application environments for the public cloud to allow them to become more innovative, agile and secure. Whilst Dean does have a strong IT infrastructure background covering compute, storage, network & security he is very focused in bringing IT Operations and Software Development practices together in a more collaborative and integrated manner.

James Fan
General Manager of Sales

James Fan is the General Manager of Sales at CITIC Telecom International CPC Limited ("CITIC Telecom CPC"), with over 13 years of sales and management experience, in which over 10 years are focusing on ICT industries. With both direct and indirect sales channel experience targeting SME, enterprise and global business segments, Mr. Fan is responsible for leading the company's sales operations in Hong Kong, enhancing partner and channel relationships, and formulating effective business strategies to capture new market opportunities and expand business revenue.

Mr. Fan is a certified Neuro-Linguistic Coaching Programming (NLP) Master Practitioner with extensive people management experience. He has delivered a wide range of professional presentations to multi-national corporations, public associations and industry conferences, and also dedicates to enhance sales professional excellence by providing training and development to sales professionals. Prior to joining CITIC Telecom CPC, Mr. Fan held various sales and management positions at Roctec Technology Ltd., ConnectSoft Ltd. and Panasonic Shun Hing Industrial Sales (Hong Kong) Co., Ltd. respectively.

Mr. Fan holds a Master Degree in System Engineering and Engineering Management from The Chinese University of Hong Kong and an Honor Bachelor Degree in Electrical and Electronic Engineering from University of Portsmouth of UK.

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