Cloud computing is an approach to computing that delivers IT assets to consumers (users) as a service in the same manner as we obtain water and electricity from county or commercial utility vendors. The Cloud presents a major paradigm shift for IT, with descriptors never before associated with data center operations: agile, dynamic, elastic, zero-touch. Done properly, it carries the promise of sizable savings (capital, operational), shifts IT focus from tactical to strategic, and transforms IT operations into value-add versus cost-center drain. Though in its infancy, cloud computing is evolving rapidly, with government and industry actively collaborating on new standards and terminology to give it shape and direction.

A social revolution is underway today as a growing number of individuals and organizations actively engage and interact using new public social platforms such as Facebook, Twitter and LinkedIn. In the Public Sector, on-going debates centre on how these tools can be used to enhance understanding and collaboration between governments and citizens, as well as to engage communities on issues around government and policy. Find out how salesforce.com is helping Public Sector organizations across the world to leverage social, mobile and open cloud technologies to transform themselves into social enterprises, enabling them to re-define how they engage with citizens and civil servants, improve citizen services and drive innovation.

The United Nations believes that e-Government is integral to the socio-economic development of the peoples of the world because it encompasses the ‘capacity’ and the 'willingness' of the public sector to deploy ICT for improving knowledge and information in the service of the citizen. In 2006, the United Nations Project Office on Governance was established as a global hub for Good Governance in the Republic of Korea. In terms of e-Government development, Korea has achieved tremendous growth in information services, as well as, in informatization over the past 30 years. Also, Korea was ranked 1st out of 192 countries in both the e-Government Development Index and the e-Participation Index in the 2010 UN E-Government Survey. So by learning from the Korean experience, we can come to know of leadership, lessons learned, success factors, implications, challenges, best practices and also the not-so-successful endeavors.